Jean-Yves Bedu

Jean-Yves Bedu currently serves as Directeur Service Clients at BCA Expertise, a position held since May 2008, where responsibilities include the establishment of a customer service direction and the organization of 13 customer service units across the metropolitan area. Prior roles at BCA Expertise include Directeur Régional, overseeing operational management of the North region with nine agencies and managing 90 personnel and 90,000 annual orders, and Directeur Qualité et Organisation, leading a Lean deployment project aimed at enhancing operational performance across 90 teams. Earlier positions involved various managerial roles focused on quality and organizational improvements, including conducting quality integration projects and managing a team within the agency. Jean-Yves Bedu holds a Black Belt in Lean Six Sigma and a BTS degree in motor mechanics from Lycée Carnot d'Arras.