Joanna Bester is an accomplished professional with extensive experience in service management and operations across various industries. Currently serving as the Head of Service Management Office at BCA UK, Joanna oversees multiple teams, including Supplier Management and Service Delivery. Prior to this role, Joanna held leadership positions at RS Components, where a global team of Service Managers was managed, and at Travis Perkins, where the focus was on enhancing service assurance and governance. Additional experience includes roles at Kelway, Web Technology Group, and Marie Curie Cancer Care, each emphasizing the establishment and management of service delivery frameworks and support teams. Joanna holds a Bachelor of Science degree in Business Information Systems from Northumbria University.
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