Mark Hope is an experienced service delivery professional with a robust background in managing IT services across various sectors. Currently serving as the Lead Service Delivery Manager at BCA UK since January 2023, Mark focuses on enhancing operational governance for Marshall Motor Group. Previous roles include Senior Service Delivery Manager and Service Delivery Manager at Littlefish, where Mark achieved a world-class NPS and managed client relationships. Experience also includes interim roles at Associated British Foods plc, where Mark led organizational changes, and various positions at Greencore, The Silver Spoon Company, and Price Forbes & Partners, demonstrating strong capabilities in service management, stakeholder engagement, and project coordination. Mark's career began at Aon, where a shift from claims to IT support marked a significant professional development, including obtaining an MCSE qualification.
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