Rob Armstrong is an experienced professional in service delivery and customer support with a career spanning over two decades. As the ICE Service Owner at BCA UK since May 2022, Rob has been integral to service management. Prior experience includes roles at Applicable, where Rob served as a Senior Associate Service Delivery Assurance Specialist and contributed to establishing a Service Desk for a new Malaysia Branch. Rob's leadership capabilities were demonstrated as Head of Customer Support at Route 101 Ltd. and as a 3rd Tier Servicedesk Team Leader at Applicable, managing a team of engineers supporting complex enterprise communication systems. Previous positions include 3rd Tier Servicedesk Analyst at Tribal Group and 2nd Line ICT Technician. Education was obtained at the University of Warwick from 1991 to 1992.
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