Nafeeza Noorani

Nafeeza Noorani is a seasoned professional in customer success operations, currently serving as a Senior Customer Success Operations Analyst at BCB Group since March 2022, after previously holding the role of Customer Success Analyst. Prior experience includes tenure at Metro Bank (UK) from December 2018 to March 2022, where responsibilities encompassed managing account openings and conducting coaching sessions for colleagues. Nafeeza also worked as a Retail Assistant at Primark from September 2015 to November 2018, handling customer complaints and financial transactions. Nafeeza holds a Bachelor of Arts degree in History from the University of Westminster, earned between September 2015 and July 2018.