Brad Melin

Brad Melin is a seasoned professional with extensive experience in contact center management and business analysis. Currently serving as Sr. Manager of Contact Center Reporting at BCD Travel since January 2012, Brad provides strategic direction and data analysis to support client needs and enhance operational efficiency. Previous roles include Senior Workforce Management Specialist at Charles Schwab, where responsibilities included headcount planning for a national call-sharing environment, and Business Analyst III at CenturyLink, focusing on staffing and service level goals. Brad also held positions at Embarq Corporation, Sprint, and Sprint Telecommunications Relay Service, where expertise in database management, performance monitoring, and workforce management systems was developed. Brad holds a BA Degree in Journalism from California State University-Sacramento.