Silvia Paola de Ambrosis

Silvia Paola De Ambrosis is an experienced professional in customer relationship management and event organization, currently serving as the Customer Relationship Management Team Lead at BCD Travel since January 2017. In this role, Silvia leads a team of seven, overseeing the management of over 350 local and global clients in the business travel sector without designated project managers. Previously, Silvia held positions in corporate relationship management, supporting account management and client portfolios while handling bid documentation and customer claims. Prior to BCD Travel, significant experience was gained at Lufthansa where Silvia worked in sales support, customer service, and help desk supervision. Earlier career roles included positions at Cathay Pacific Airways and Thai Airways International. Silvia holds a diploma from Liceo Linguistico A. Manzoni in Milano.