Vikas Singh is a System Analyst at Boston Consulting Group since August 2022, where responsibilities include resolving over 120 support tickets monthly with an 82% First Contact Resolution rate, managing major incidents, and improving support quality through process documentation and training. Vikas has implemented automation reducing outages by over 30% and ensured high service levels while supporting 250+ users. Prior experience includes roles as a Desktop Support Engineer at Puthur Infotech Pvt Ltd and a Technical Support Specialist at Atlanta Systems, focusing on remote troubleshooting and client satisfaction with a strong emphasis on Windows platforms. Vikas holds a Bachelor of Arts in Psychology from Jai Prakash University and has completed studies in Computer/Information Technology Administration and Management at Jetking Noida Learning Center.
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