Bill Letcher is a seasoned professional with extensive experience in customer experience analytics and workforce management. Currently serving as a Senior Specialist in People Insights at BCLC since June 2022, Bill previously held roles at BCAA, including Senior Analyst and Coordinator focused on CX & Channel Performance. Notable achievements include developing operational dashboards and maintaining capacity planning for optimal scheduling. Earlier career highlights include leading scheduling operations for over 5,000 personnel during the Pan Am Games, managing reporting teams at nZonemedia.com, and contributing to customer service operations at eBay and PayPal. Bill holds a Bachelor of Arts in Geography and Communications from Simon Fraser University.
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