Kristin Galan

Kristin Galan currently serves as the Manager of Customer Experience and Account Management at BCLC, a position held since June 2014, where leadership includes overseeing a team of Customer Experience Specialists and Account Managers supporting various sectors including the contact center and online gambling platforms across multiple provinces. Prior roles at BCLC include interim manager and manager for Player Services and CSC Accounts, with responsibilities for quality assurance and account management support for various stakeholders. Kristin began their career at BC Public Service, serving as a Dispatch Supervisor and Emergency Dispatcher in the Wildfire Management Branch. Kristin holds a Bachelor's degree in Chemistry from Thompson Rivers University.