Susan Miller

Susan Miller has a diverse work experience spanning over several decades. Their most recent position was as a Business/Requirements Analyst at BCS, Incorporated, where they provided business and technical requirements for IT system development, facilitated requirements solicitation workshops, and collaborated with clients to interpret business needs.

Prior to that, Susan worked at Urban Lending Solutions for five years as an Assistant Manager of Training, Corporate Trainer, and Technical Trainer. Susan trained end-users on systems and applications, onboarded new client call centers, and revised procedures according to client needs. Susan also developed reports and created diagrams on business processes and championed new technology development.

Before joining Urban Lending Solutions, Susan held various roles at Urban Lending Solutions, Level 3 Communications, and Time Warner Telecom. Their responsibilities included serving as an Overseas University Instructor and Process Quality Analyst, a Contractor - Production and Common Language Access Analyst, and a Lead Product Manager. Susan was also a Director of Training/Facilitation IT and IS Manager as well as a Senior Project Manager at U S WEST Communications, where they were responsible for new product development training, curriculum design, program implementation, and more. Additionally, Susan worked as a Pricing Manager and a Manager IS Mainframe.

Throughout their career, Susan has demonstrated a strong ability to understand and interpret client needs, facilitate training, and streamline business processes. Susan has also shown proficiency in product management, pricing strategy formulation, and market intelligence assessments.

Susan Miller has a strong education background with a focus on computer resources, information management, and project management. Susan obtained a Bachelor of Science in Business Administration with a specialization in Marketing from the University of Phoenix, graduating in 1992. In 1999, Susan completed a Diploma in Project Management from the University of Phoenix. During the same year, they also pursued a Master's degree in Computer Resources and Information Management from Webster Vienna Private University, which they completed in 2002. Additionally, Susan holds a certification in Project Management from the University of Phoenix, with specific dates of obtained month and year not provided.