Rosalie Mananes

Rosalie Mananes has several years of work experience in various roles. Starting in 2007, they worked at Convergys as a Senior Customer Service Specialist, where they managed incoming calls, identified customer needs, and resolved complaints. Rosalie also served as a Universal Trainer, specializing in communication, culture, and product-specific training. In 2018, they joined PSG Global Solutions as a Senior US Recruiter, sourcing resumes, conducting phone interviews, and setting up interviews between candidates and hiring managers. Most recently, in 2019, they worked at BCS Technology International Pty Ltd as a Customer Service Trainer and QA, developing educational material.

Rosalie Mananes attended Pamantasan ng Lungsod ng Valenzuela from 2003 to 2007, where they obtained a Bachelor of Science degree in Secondary Education with a major in English. In 2007, they also successfully completed the Licensure Examination for Teachers. In 2015 and 2016, they obtained certifications titled "Convergys Leaders as Coaches 1" and "Convergys Leaders as Coaches 2," respectively. Rosalie also completed various training programs, including "Convergys Training 101," "Convergys Training 102," "Team Leader Training 101," and "Team Leader Training 102." Specific institutions or months of completion for these certifications are not provided.