Eric Lopez is an experienced professional in workforce management, currently serving as the Workforce Management Section Head at BDO Unibank since July 2016, following the role of Senior Workforce Officer/Team Head. Prior to this, Eric held various positions at Convergys from September 2012 to June 2016, including Operations Planning Manager and WFM Senior Analyst, where responsibilities included providing comprehensive WFM solutions and collaborating with clients on targets and forecasts. Eric's career also includes management roles at Stream Global Services, overseeing teams and optimizing staffing levels, as well as experience in productivity assurance at eTelecare Global Solutions. Eric began a career in technical support at eTelecare, earning a Bachelor of Science in Electronics and Communications Engineering from the Technological Institute of the Philippines.
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