Convergys is a world-class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries.

Outsourcing

eTelecare Global Solutions

eTelecare Global Solutions' headquarters in Scottsdale, AZ, United States

John R. Harris

Wilkins Tan

The Customer Support and Management team at eTelecare Global Solutions is dedicated to ensuring exceptional service delivery to clients and their customers. This team, comprising roles from Customer Service Representatives to Client Managers, handles inquiries, resolves issues, and manages client relationships while leveraging data from Workforce Analysts to optimize service operations and forecast staffing needs. Their goal is to enhance customer satisfaction and contribute to the overall success of the organization.

eTelecare Global Solutions

Org chart

Teams

Customer Support and Management

Offices

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