Julian Porter

Julian Porter is an experienced professional in customer service and collections with a diverse background in various industries. Currently serving as the Customer Experience Team Lead at Beanfield Metroconnect since January 2020, Julian has excelled as the first point of contact for customer inquiries via multiple channels, ensuring thorough documentation of all interactions. Prior experience includes a role as Customer Service Representative at SinaLite, where Julian utilized Salesforce and Microsoft Office 365 to manage customer orders, and as a Collection Agent at Financial Debt Recovery Limited and ARO Inc., successfully surpassing performance targets and negotiating resolutions for delinquent accounts. Julian's education includes a program from NPower Canada in 2019.