Felicity Ni

Felicity Ni is a seasoned professional with extensive experience in customer experience, sales operations, and ecological research. Currently serving as the Director of Customer Experience & Sales Operations at Beautifi since February 2024 and an active member of RevGenius since June 2023, Felicity also holds a position as an Ecological Modeller at the University of Toronto, where the focus is on the effects of mercury dynamics on ecosystems while completing a PhD Thesis under the supervision of Professor George Arhonditsis and Dr. Satyendra Bhavsar. Felicity's background includes various roles in academia, including teaching assistantships and research positions, coupled with operational roles in companies such as TealBook and Top Hat, where Felicity contributed to revenue operations and customer engagement. Educational credentials encompass a Master's Degree in Environmental Science and a Bachelor of Science in Ecology from the University of Toronto.