Ghita Lund - Manager / Service Level Manager

Ghita Lund is a Manager and Service Level Manager at BEC Financial Technologies since January 2016, responsible for creating SLAs for clients, ensuring compliance between reporting and SLA agreements, and optimizing Service Level Management processes. With extensive experience in the IT service management domain, Ghita held previous roles as ServiceDesk Manager at JN Data A/S and as Section Head/IT Manager at BRFkredit, overseeing teams and implementing operational improvements. Earlier career highlights include serving as HelpDesk Manager and Transition Manager at IBM Global Services, managing the HelpDesk across Nordic countries, and leading HelpDesk operations at Kgl.Brand and Skandia. Educational background includes multiple courses from Westergaard and a degree in EFG Handel og Kontor from Niels Brock.