Melissa Folowell-Vargas

Melissa Folowell-Vargas is a Senior Operations Manager at Becker Professional Education, where responsibilities include building and leading a cross-functional operations team focused on enhancing customer experience and managing projects for key B2B clients. Previous roles at Becker include Operations Manager and Operations Specialist, emphasizing standard operating processes and customer support strategies. Prior to Becker, Melissa served as Customer Operations Manager at Northern Illinois University, overseeing a team dedicated to customer experience and crisis management. Melissa holds an MBA from Keller Graduate School of Management of DeVry University and a B.S. in Technical Management with a focus on Accounting from DeVry University.