Lisa Ballou

Lisa Ballou serves as the Director of Enterprise Service Delivery at Beckman Coulter Diagnostics, overseeing strategic planning, contract management, and customer experience for national accounts across the U.S. With a background in clinical laboratory management, Lisa has previously held roles including Manager of the Customer Advocacy Team, where a focus on customer-centric support was emphasized, and Customer Success Manager, fostering collaboration with clients to meet their objectives. Experience also includes project management in clinical laboratory automation and systems implementations, as well as earlier positions at Riverside Health System and the Commonwealth of Virginia, highlighting extensive expertise in technical services and laboratory inspections. Educational qualifications include a Master of Science in Community Health and Preventive Medicine and two Bachelor of Science degrees in Biology and Medical Technology.