Silvia Dolcini Koon

Silvia Dolcini Koon is an experienced customer service leader with a robust background in managing teams and driving operational excellence. Currently serving as the Regional Customer Service Manager at Beckman Coulter Diagnostics since August 2024, Silvia previously held the role of Director of Customer Service at SPINEART from October 2022 to July 2024, where leadership focused on delivering stellar service and effective order management. Silvia's extensive experience at Beckman Coulter Diagnostics from April 2000 to April 2022 includes roles such as Customer Service Manager, overseeing a team responsible for processing orders across multiple regions, and Advanced Coordinator Sales Administration, where strategic relocation initiatives supported business expansion. Earlier in the career, Silvia held roles in accounts receivable analysis and credit control, demonstrating a strong foundation in financial management. Silvia holds a Master's degree in Business/Managerial Economics from Università degli Studi di Genova.