Mary Avey is an experienced contact center manager currently serving at BECU since February 2022, where responsibilities include leading operations and teams. Previously, Mary held significant roles at Alaska Airlines from 2010 to 2020, including Managing Director of Inflight Strategy and Support, overseeing strategies and training for flight attendants, and Managing Director of Customer Service for call centers, ensuring operational efficiency. Earlier experience at Horizon Air included serving as Director of the Reservations Contact Center. Mary holds a Bachelor of Business Administration from City University of Seattle.
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