Steven Hermans

Steven Hermans has over 15 years of experience at Teleperformance, where roles have included Business Unit Manager, Training Manager, Training Coordinator, Supervisor, Product Trainer, Call Center Admin, and Customer Service Representative. As a Business Unit Manager, responsibility lies in overseeing the outcomes of multiple client projects within the contact center, focusing on strategic goals, team coaching, and performance management. Prior roles involved developing training programs and leading teams to enhance training effectiveness, alongside providing support for continuous improvement initiatives. Earlier work experience includes positions as barman and server at Café The Shamrock and Grand Café De Perroen. Steven Hermans holds educational qualifications from Leeuwenborgh opleidingen and Stella Maris College.