Rafael Nuñez

Rafael Nuñez is an experienced professional in customer service and support, currently serving as a Senior Customer Service & Hostel Support Agent at Beds and Bars Group since November 2021. Prior to this role, Rafael held the position of Hostel Supervisor at the same company from December 2017 to September 2020, where responsibilities included overseeing the reception team, coordinating with housekeeping and maintenance, managing daily accounting, and resolving guest and online travel agency issues. Rafael's educational background includes a Profesional Diploma in Customer Experience from The CX Academy and various certifications in UX design and writing, showcasing a strong focus on enhancing user experiences alongside a foundation in visual arts education.