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Karen C. is a Systems Engineer II at ESET since April 2022, responsible for monitoring and updating Helpdesk tickets, performing preventative maintenance on IT infrastructure, and handling system outages as a rotational responder. Prior experience includes serving as a Systems Engineer at Logically, providing extensive remote support for over 750 users and managing IT infrastructure; a Network Assistant for San Diego Community College District, focused on wireless networking and troubleshooting; and a Service Desk Representative at Target, handling customer equipment issues. Karen's educational background includes an Associate of Arts in Scientific Studies with a focus in Mathematics and Pre-Engineering, alongside various certifications in web server maintenance, security, and Windows server administration.
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