Valerie Cleret

Valerie Cleret has extensive experience in customer service management, currently serving as Responsable Call Center at Belambra Clubs since March 2016, where Valerie received the Élu service client award in 2018. Previously, Valerie held the position of Responsable Service Clients BtoC at Thomas Cook from June 2006 to December 2015, managing a call center that served 30,000 clients and handled 90,000 incoming calls, contributing to a revenue of 40 million euros. Valerie's main responsibilities included overseeing BtoC customer service operations, online sales management, and weekly monitoring of customer satisfaction indicators and revenue targets. Valerie began their career at Carrefour Voyages, where Valerie worked as Responsable Regionale from 1993 to 2004.