Joel Ongiriwalu

Joel Ongiriwalu is an experienced professional in customer support and sales development, currently serving as the Head of Customer Care & Support for South East Asia at Believe since August 2021. In this role, Joel oversees customer support operations for over 10 countries, prepares comprehensive reports for stakeholders, and leads a high-performing team. Prior to this, Joel held positions at Everplate Kitchens Indonesia, Concentrix, and Shopee, demonstrating a consistent track record of achieving KPIs, enhancing customer satisfaction, and successfully onboarding clients. Joel holds a Bachelor's degree in International Relations from Universitas Katolik Parahyangan.