Believe
Joel Ongiriwalu is an experienced professional in customer support and sales development, currently serving as the Head of Customer Care & Support for South East Asia at Believe since August 2021. In this role, Joel oversees customer support operations for over 10 countries, prepares comprehensive reports for stakeholders, and leads a high-performing team. Prior to this, Joel held positions at Everplate Kitchens Indonesia, Concentrix, and Shopee, demonstrating a consistent track record of achieving KPIs, enhancing customer satisfaction, and successfully onboarding clients. Joel holds a Bachelor's degree in International Relations from Universitas Katolik Parahyangan.
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Believe
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Believe is a world leading digital music company, helping artists and labels to build their audiences and careers, at all stages of their development, in their local markets, with expertise, respect, fairness and transparency. It is a best in class technology organization, providing global distribution and digital marketing services to its partners, with more than 1,200 professionals and offices in 45 countries. Believe owns several brands, labels and companies, including Believe Distribution, TuneCore, Nuclear Blast, Naïve and Allpoints. Believe is part of the Next40, won the Europe's Allstar 2019 Company of the Year, and won the « Grand Prix » of France 2020 Future Unicorns.