Wayne Ball is an experienced Senior Business Analyst specializing in IT Help Desk Governance at Bell since March 2015, where responsibilities include managing outsourced IT Help Desk processes and ensuring adherence to service level agreements. Prior to this role, Wayne served as an IT Project Manager, overseeing vendor relationships and Help Desk performance. Wayne has held various leadership positions, including Operations Manager at The Minacs Group, Service Delivery Manager at TeleTech, and managerial roles at Rogers Communications, Virgin Mobile, and several capacities at Bell Mobility, focusing on call center performance and team development. Wayne holds an educational background from the University of Toronto at Mississauga - Erindale College.
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