Nichole Launer

Nichole Launer serves as the Service Delivery Operations Manager at Bell Techlogix, Inc. since October 2014, where responsibilities include managing client experiences across multiple service lines, leading program management, conducting quarterly business reviews, and addressing complex client issues. Prior experience at Xerox from June 2011 to September 2014 involved roles as COOP Customer Care Supervisor and CAQH Help Desk Supervisor, overseeing teams and ensuring timely customer assistance while resolving intricate issues. Nichole's career began at Allstate in August 2004, where as a Quality Assurance Specialist, auditing customer service calls, coaching agents, and ensuring compliance with state regulations were key duties.