Scott Moss

Scott Moss is a seasoned professional in service delivery and IT operations with extensive experience in managing customer accounts and optimizing service performance. Currently serving as a Senior Service Delivery Manager at Bell Techlogix, Inc. since January 2023, Scott previously held the position of Client Delivery Executive at Unisys from September 2015 to December 2022, where responsibilities included overseeing Service Desk and cross-functional operations while ensuring service level agreements (SLAs) were exceeded. Earlier roles included Senior Manager for Service Desk Operations at Advanced Technology Services, where Scott managed a high-volume IT Service Desk for a Fortune 50 client, and various positions at Sears Holdings Corporation, including Senior Analyst focusing on continual service improvement and Manager of Service Desk Operations. Scott began a career in technology with early roles as Operations Engineer at Entex Information Services and Systems Support Specialist at New Boston Systems, following educational achievements with a B.S. in Information Management & Technology from Syracuse University.