Carlos Januario

Carlos Januario is an experienced professional specializing in Customer Experience, with a strong background in team leadership and performance management. Currently serving as Gestor de Experiência do Cliente at Bem Brasil Alimentos since September 2021, Carlos has expertise in implementing Customer Experience strategies and integrating them with marketing efforts. Previous roles include Customer Experience Team Coordinator at Hotmart, where Carlos focused on developing customer service strategies, and Gerente Operacional at Construtora Sudoeste, managing performance indicators across various departments. Carlos also held positions at Pottencial Seguradora S.A., Atento Brasil, Infosys BPM, and MRV Engenharia, showcasing a consistent track record in process improvement, team training, and operational management. Carlos holds multiple advanced degrees, including an MBA in Strategic Marketing and an MBA in People Management.