Kristina Georgieva

Kristina Georgieva's work experience includes:

- Project Manager at Benamic (2016 - present): In this role, they work closely with multiple departments in both Waterfall and Agile environments. Kristina prepares necessary project documentation, determines timelines, and develops plans to meet project goals and objectives.

- Customer Service Specialist at Benamic (2014 - 2016): As a CSR, Kristina maintains customer loyalty by delivering fast, friendly, and knowledgeable service. Kristina manages customer conflicts and challenging situations by accessing internal knowledgebase to develop strategic solutions.

- Customer Service Representative at Benamic (2014 - 2015): In this role, Kristina addresses customer inquiries quickly and accurately. Kristina assists customers by answering questions, addressing concerns, and providing current account information. Kristina also educates customers about products, pricing, and policies.

- Volunteer at AIESEC (2013): Kristina worked in real classrooms, contributing to lessons and working with teenagers. Kristina helped them better understand the mechanics and structures of the European Union and improve their vocabulary and spoken English.

Kristina Georgieva holds a Master's degree in International Finance from the University of Economics - Varna, which they obtained from 2014 to 2015. Prior to that, they earned a Bachelor's degree in International Business from the same institution, completing their studies from 2009 to 2014. In addition to their academic qualifications, Kristina Georgieva has also obtained a certification in Agile Project Management from Projecta Ltd. in June 2022.