Tyler Shay possesses a robust background in IT support and management, with experience at prominent organizations such as Microsoft and the Boys & Girls Clubs of America. In the role of Sr. Service Desk Manager at Ben Bridge Jeweler, Tyler leads IT support operations, ensuring high-quality user support while fostering team development. Previous roles include Systems Administrator/Helpdesk Lead at Limeade, where Tyler implemented system improvements to enhance productivity, and various positions at Microsoft, focusing on technical troubleshooting and customer satisfaction. Tyler holds a Bachelor of Arts in Technology & Innovation Management from the University of Washington, further underscoring a solid educational foundation in the field.
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