Alisa Pokrovsky

Alisa P. is a skilled professional with extensive experience in customer success and business systems analysis. Currently serving as a Sales & CX Business Systems Analyst and previously as a Global Customer Success Operations Manager at Benchling, Alisa has a strong background in developing training and operational processes, enhancing collaboration between teams, and driving customer engagement strategies. Prior roles include Senior Customer Success Manager at Deepgram and TeleSign, where Alisa focused on customer needs, training, and retention efforts. Alisa's earlier experience includes positions as Member Services Manager at United Contractors and Data Analyst with the City and County of San Francisco, showcasing a diverse skill set in data analysis, operational improvements, and team leadership. Alisa holds a Bachelor of Arts in Labor and Employment Studies from San Francisco State University and has completed programs at Cornell University.