Kathryn Lance

Kathryn Lance is an experienced professional in customer success and account management, currently serving as a Customer Success Consultant and previously as a System Implementation Manager at Benefit Communications Inc. since March 2020. Prior to this, Kathryn held various roles at Change Healthcare, including Account Manager, and at PokitDok as an Onboarding Coordinator, where responsibilities included managing onboarding projects and providing technical support for the Claims Management Application and Claims API. Kathryn's background also includes serving as a Customer Success Specialist for Enterprise Accounts and Account Manager at Benefitfocus, where support and management of client portfolios were key responsibilities. Earlier experience includes a role as a Receptionist/Customer Service Representative at State Farm. Kathryn earned a Bachelor of Arts in Mass Communication/Media Studies from Francis Marion University in 2011.