Michael Maffucci is an experienced Operations Manager at BenefitMall since December 2018, previously serving as Director of Account Services at EmblemHealth from April 2000 to May 2018. In this role, Michael was accountable for all service activities related to small group, large group, and NYC accounts, successfully implementing production and quality standards that led to a 15% improvement in productivity while consistently exceeding corporate quality ratings. Michael holds a Bachelor of Science Degree in Business Administration, Management, and Operations from Kean University.
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