Melissa Alexander

Melissa Alexander currently serves as the Sr. Director of Compliance and Ethics at BeneLynk, where responsibilities include overseeing corporate ethics and compliance, data privacy, internal auditing, business continuity, vendor management, and risk management programs since June 2021. Prior to this role, Melissa was Vice President at Healthfirst, focusing on improving the handling of Medicare complaints and grievances between May 2019 and February 2020. Melissa's extensive experience at Aetna, spanning from 2001 to 2019, included positions such as Executive Director of Complaints, Grievances and Appeals, where leadership involved managing a large team and processing hundreds of thousands of appeals annually, along with previously serving as Project Manager to enhance enterprise appeals functions. Earlier professional experience includes roles within Prudential/Aetna from 1995 to 2001, encompassing operations, accounting, and legal remediation. Melissa holds a Master of Jurisprudence in Healthcare Law from Loyola University Chicago, an MBA from Jacksonville University, and a Bachelor of Science in Accounting from the University of North Florida.