Dawn Hardy

Dawn Hardy is an experienced IT professional currently serving as the Connected Car IT Service and Support Manager at Bentley Motors Ltd since June 2018, where responsibilities include managing the delivery and operations of Connected Car IT services and implementing ITIL-aligned processes. Previous roles include Quality Awards Manager and Support Coordination Service Team Leader at the University of Derby, focusing on accreditation for academic career development and leading support services for disabled students. Earlier experience includes positions at Hewlett Packard Enterprise as a Senior IT Technical Consultant, at Electronic Data Systems as a Senior IT Infrastructure Engineer, and at Rolls-Royce as a Staff Systems Programmer, all involving capacity and performance management within the ITIL framework. Dawn holds a BSc(Hons) in Pure Mathematics, Statistics, and Probability from the University of Sheffield and has a strong foundation in systems programming from early roles at British Steel and Rolls-Royce.