Bereavement Authority of Ontario
Michele Mark is a highly experienced professional with a diverse background in customer service and compliance. Currently serving as a Compliance Officer at the Bereavement Authority of Ontario since October 2019, Michele previously held various roles at the City of Markham from March 2008 to 2019, including Screening Officer and Customer Service Specialist. In these positions, Michele excelled in adjudicating parking infractions, educating the public on by-laws, and implementing process improvements. Earlier experience includes roles as a Senior Customer Service Representative at D+H and various sales and management positions at Yellow Pages Group, demonstrating outstanding customer service, leadership, and a strong sales track record.
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Bereavement Authority of Ontario
The Bereavement Authority of Ontario (BAO) is a government delegated authority and not-for-profit corporation administering provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) on behalf of the Ministry of Public and Business Service Delivery. Responsible for protection of the public interest, the BAO regulates, ensures compliance with the law, provides resources and services to licensed: -Funeral establishment operators, directors and preplanners; -Cemetery, crematorium and alternative disposition operators; -Transfer service operators; and -Bereavement sector sales representatives across Ontario. The BAO is wholly funded by licensee fees (not tax dollars).