Susan Vella

Susan Vella is an accomplished customer experience professional with extensive expertise in the insurance sector. Currently serving as Senior Vice President of Customer Experience at Berkley One since April 2016, Vella oversees Service, IT, and Operations for a personal insurance company catering to high-net-worth clients. Prior to this role, Vella held several senior positions at Chubb & Son, Inc., including Senior Vice President of Customer Service and Operations, where transformative leadership resulted in a significant reduction in staff while enhancing customer service delivery. Vella's earlier experience at Chubb Insurance Company of Canada included doubling written premiums as Senior Vice President and Personal Insurance Manager. Vella holds a Bachelor of Arts in Economics from Yale University.