Laurel Jagiello

Laurel Jagiello has extensive experience in service management and support, currently serving as AVP, Service and Delivery Manager at Berkshire Bank since October 2007, where responsibilities include managing a team of Service Desk representatives and developing policies on various HR processes. Prior to this role, Laurel worked as an Inside Sales Representative at Link To Life, providing administrative support and managing schedules for sales teams from September 2005 to October 2007. Laurel began a career in technology as a Senior Help Desk Technician at KB Toys, where software and hardware troubleshooting and supervision of customer service staff were key functions from August 1992 to September 2005. Laurel holds a Paraprofessional Degree in Child Development from Holyoke Community College, earned in 2007.