Laura Boulanger

Laura Boulanger is an experienced CRM Campaign & Marketing Automation Project Manager at Berluti as of September 2023, previously serving as an Assistant Client Services Project Manager at Cartier from August 2022 to September 2023. In this role, Laura focused on customer satisfaction metrics and oversaw the functionality of client service platforms, alongside managing loaning activities. Prior experience includes working as a Customer Service Watches Repair Administrator at Richemont, where responsibilities involved managing service requests and supporting retail operations across multiple luxury brands. Laura began the career with a role in luxury business development at Extia and held several sales positions, contributing to merchandising and customer interactions, while also leading an association during the time at Rennes School of Business. Laura holds a degree from Rennes School of Business and has furthered education at Quinnipiac University.