Alexandra Pasanen

Alexandra Pasanen is a seasoned professional in customer experience leadership, currently serving as Customer Experience Lead at Berry Street and Customer Experience Consultant at Good Care Consulting since early 2023. Prior experience includes Director of Parent Experience at ByHeart, where Alexandra contributed to the development of infant nutrition solutions, and Senior Director of Customer Experience at Jones Road Beauty, where Alexandra established key performance indicators and a customer experience reporting structure. Alexandra has also held significant roles at Magic Spoon, Away, and Outdoor Voices, demonstrating a strong track record in team management, customer advocacy, and operational strategy. Alexandra holds a BA in English from the University of Michigan and is pursuing a Master of Arts in Food Studies at New York University.