Brittany Jewell Smith

Brittany Jewell Smith is an accomplished operations manager with extensive experience in loan and card servicing. Currently serving as an Operations Manager I at Best Egg since August 2021, Brittany has successfully led initiatives to mitigate collection losses while balancing risk and customer experience. Previous roles include Account Manager in the inaugural Card Servicing Team, where expert problem-solving was employed, and Account Relationship Manager at Discover Financial Services, focused on fraud loss mitigation. Brittany's background also includes positions such as Digital Automation Junior Product Owner and Lead Accounting Specialist, demonstrating a strong ability to analyze trends and improve service delivery. Brittany holds a Bachelor of Science in Investigative Forensics/Psychology from the University of Maryland Global Campus and two Associate of Arts degrees from Cecil College.