You’re witnessing an accelerated pace of change. Your customers expect frictionless interactions and experiences, regardless of how, when and where they do business with you.

You deserve a partner who offers Customer Experience insights solutions purpose-built for helping you measure, understand and continually improve physical and digital customer interactions.

Across every key customer touchpoint and channel.

Welcome to BestMark.

Working with Fortune 500/100/50 companies and a variety of other businesses in a wide range of industries, we dedicate our team and resources to ensure you feel valued and to support our goal of making personal connections with each and every client. You will find that we thoroughly understand operations, technology and research, and we know what it takes to manage a successful customer-experience program.
Follow us here and visit us at www.bestmark.com/ to learn more.

BestMark

BestMark's headquarters in St Louis Park, MN, United States

Jeff Hall

Amanda Anderson

Erica Ott (Tasto)

The Mystery Shopping Team at BestMark is dedicated to evaluating and enhancing customer experiences by conducting undercover assessments across various retail and service environments. Utilizing a diverse group of mystery shoppers and evaluators, the team gathers critical insights on customer interactions, service quality, and operational effectiveness, enabling clients to identify areas for improvement and ensure a seamless customer journey across all touchpoints.

Mystery Shopping Team

The Customer Experience and Quality Assurance team at BestMark is dedicated to enhancing client interactions by evaluating and improving service quality across various channels. This team conducts thorough assessments, utilizing a combination of field evaluations, quality editing, and investigative techniques to ensure that customer experiences align with BestMark's high standards. Their insights drive continuous improvement initiatives, fostering personal connections and ensuring that every client feels valued throughout their journey.

Customer Experience and Quality Assurance

This department analyzes consumer data and market trends to inform product offerings and merchandising strategies.

Market Insights

This department oversees the coordination of schedules and overall operations to ensure efficient workflow and resource management.

BestMark

Org chart

Teams

Mystery Shopping Team

Customer Experience and Quality Assurance

Market Insights

Operations Management

Offices

BestMark

Org chart

Teams

Mystery Shopping Team

Customer Experience and Quality Assurance

Market Insights

Operations Management

Offices

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