Lucas Pacheco

Lucas Pacheco is a seasoned professional with extensive experience in customer service and team leadership, currently serving as Ombudsman Supervisor and Customer Review Team Leader at bet365 since March 2020. Responsibilities include coaching and motivating advisors, managing team performance, and conducting financial and data analysis. Prior roles at bet365 included Customer Review Advisor and European Customer Account Advisor, focusing on risk assessment and customer support. Additional experience encompasses positions at cxLoyalty as Customer Care Specialist, Cabify as Senior and Junior Sales Executive, and various management and sales roles across organizations, contributing strong analytical, negotiation, and relationship-building skills. Lucas holds a degree in Social Communication, Public Relations from Pontifícia Universidade Católica do Rio Grande do Sul and an MBA in Marketing and Business Communication Administration from Universidade Veiga de Almeida, with ongoing education at Noble Work Foundation.