Roxana Bratu

Roxana Bratu is an experienced Customer Service & Induction Manager at bet365, where responsibilities include managing large multilingual customer service teams across several European language markets and driving performance and customer satisfaction in line with company KPIs. Prior roles at bet365 include Customer Service Deputy Manager, Customer Service Supervisor, and Customer Account Team Leader, with a focus on enhancing operational efficiency and delivering high-quality customer service. Roxana began their career as a European Customer Account Advisor at Volksbank Bank and holds a Bachelor's degree in Journalism from the University of Bucharest.