David C Douglas

David C Douglas is an experienced IT professional currently serving as an ITSM Problem Manager at BetaNXT since January 2023 and as a Senior Problem Manager at NICE CXone since February 2016. In these roles, David oversees problem management teams, ensuring the resolution of Problem Records and associated tasks while stabilizing customer experiences. Prior to these positions, David held various roles including Network Operating Center Engineer at NICE CXone, Lead Operator at Swiss Post Solutions, Co-Owner of Desert Dave's Landscaping, and multiple technical and supervisory roles at Arrowhead Corporation and Tolt Service Group. David holds a Bachelor's Degree in Information System Security and an Associate’s Degree in Computer Networking Services from ITT Technical Institute.