Zainab Balogun

Zainab Balogun currently serves as the Customer Service Support Manager at betPawa, where responsibilities include representing the brand, managing customer interactions, addressing issues, and fostering business relationships for enhanced customer success. Previous experience includes a role as a customer service professional at Globacom, where Zainab implemented a sales training program that increased revenue by 22%, and gained proficiency in assisting Hausa-speaking customers. Zainab also demonstrated entrepreneurial skills while managing Zainny's Place, ensuring service compliance and cleanliness, and worked as a Customer Support Agent at MTN, receiving 100% satisfactory ratings from customers. Zainab holds a Master of Arts in Comparative Study of Religions and a Bachelor of Arts in the same field, both from the University of Benin.