Poulami K.

Poulami K. is an experienced professional in quality analysis and customer care with a career spanning over a decade. Currently serving as a Technical Quality Analyst at BETSOL since July 2021, Poulami has previously worked as a Quality Analyst at Teleminds Infotech Pvt. Ltd. from August 2015 to September 2020, where responsibilities included auditing calls and emails, preparing training materials, and conducting training sessions. Prior experience includes a role as a Senior Customer Care Representative at Choice Force Infotech from April 2013 to July 2015, focusing on handling escalation calls and ensuring high customer satisfaction ratings.