Michael Kappes

Timeline

• Senior Manager, eCommerce, Marketing, and Customer Experience

  June, 2021 - present

• Senior Manager, Customer Experience and Client Services

  May, 2018

• Manager, Customer Care, Client Services, and Quality Assurance

  October, 2017

• Manager, Customer Care and Quality Assurance

  July, 2016

• Supervisor, Customer Care

  October, 2014

• Team Lead, Customer Care

  September, 2013

• Customer Care Ambassador

  June, 2012

• OCLC Coordinator

  January, 2012

• Buyback Specialist

  May, 2011

• Quality Assurance Specialist

  February, 2010

• Customer Return Specialist

  June, 2009

• Value Stream Lead

  August, 2008

• Scanning Associate

  June, 2007